Refund & Return Policy

At Glozenshop, your satisfaction is our priority. We want you to shop with confidence, which is why we offer 30-Day Free Returns, Free Size Exchanges, and Full Refunds on eligible orders.

30-Day Return Policy

We accept returns within 30 days of receiving your order.

To qualify for a return:

• Shoes must be unworn and unused.

• Items must be in their original condition.

• Original packaging and accessories must be included.

• Proof of purchase or an order number is required.

You may try shoes on indoors on a clean surface to check the fit.

Free Returns

All eligible returns are completely FREE.

Glozenshop covers return shipping costs. You will not be charged a return shipping fee for an eligible return.

To request a return, email sole@glozinshoes.com with your order number.

Our customer support team will provide return instructions and a prepaid shipping label or another free return arrangement.

Please do not return items without first contacting us.

Free Size Exchanges

Ordered the wrong size? No problem!

We offer FREE SIZE EXCHANGES within 30 days of delivery.

The shoes must be unworn and in their original condition and packaging. Exchanges are subject to product availability.

Contact our support team to arrange your exchange.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us with:

• Your order number

• A description of the issue

• Clear photos showing the problem

You may choose between a free replacement or a full refund.

Glozenshop will cover all applicable return shipping costs.

Full Refunds

Once we receive and inspect your eligible return, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for your refund to be processed, depending on your payment provider or bank.

Any shorter refund deadlines required by applicable law will be respected.

Order Cancellation

You may request to cancel your order within 24 hours of purchase, provided your order has not already been shipped.

If your cancellation is approved, you will receive a full refund to your original payment method.

If your order has already shipped, you may request a return after delivery under our return policy.

This does not affect any additional cancellation rights provided by applicable law.

Non-Returnable Items

For standard change-of-mind returns, we cannot accept shoes that have been worn outdoors, used, damaged after delivery, or returned without their original packaging, except where applicable consumer protection laws provide otherwise.

Your Consumer Rights

Nothing in this policy limits your statutory rights under applicable consumer protection laws.

Contact Information

For returns, exchanges, refunds, or cancellations, contact:

Business Name: Glozenshop

Email: sole@glozinshoes.com

Phone: +44 1992 432494

Business Address: 33 South Parkway, Seacroft, Leeds, LS14 6TY, United Kingdom

Customer Support: Monday–Friday

Response Time: Within 24 business hours

Website: https://glozenshop.com