Privacy policy

Privacy Policy

Last Updated: November 1, 2026

At Glozenshop, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, https://glozenshop.com, purchase our products, or contact our customer support team.

1. Information We Collect

When you visit or make a purchase from Glozenshop, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Customer support communications

Payment Information

Payments are securely processed through Shopify and our authorized payment providers. We do not directly store your complete payment card information.

Automatically Collected Information

  • IP address

  • Browser and device information

  • Cookies and similar technologies

  • Pages visited and interactions with our website

  • Approximate location derived from your device or IP address

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Arrange shipping and provide tracking information

  • Send order confirmations and delivery updates

  • Manage returns, exchanges, and refunds

  • Respond to customer service requests

  • Detect and prevent fraudulent transactions

  • Maintain and improve our website

  • Comply with applicable legal obligations

  • Send promotional communications where permitted by law

3. Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify, our e-commerce platform

  • Payment processing providers

  • Shipping and fulfillment partners

  • Customer support providers

  • Website analytics and advertising partners

  • Fraud prevention and security services

We share only information reasonably necessary for these purposes.

We do not sell customers' personal information for money. Certain advertising or analytics activities may nevertheless be considered a sale or sharing of personal information under applicable privacy laws, in which case relevant rights and opt-out options will be provided.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Maintain essential website functionality

  • Remember shopping cart contents

  • Improve website performance

  • Analyze visitor activity

  • Support relevant advertising and marketing

You may adjust cookie preferences using available website controls or browser settings.

Where legally required, we obtain consent before using non-essential cookies.

5. Marketing Communications

If you subscribe to our marketing communications, we may send you updates about products, promotions, and special offers.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those messages or by contacting us.

6. Data Security

We implement reasonable technical and organizational security measures to protect personal information.

Payments are processed through secure payment providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and fulfill orders

  • Provide customer support

  • Maintain business and financial records

  • Meet applicable legal requirements

  • Resolve disputes and prevent fraud

Retention periods may vary depending on the type of information and applicable legal obligations.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Object to or restrict certain processing activities

  • Withdraw consent where processing relies on consent

  • Opt out of certain marketing, targeted advertising, or data-sharing activities

  • Request a portable copy of your personal information

To exercise your rights, contact us at sole@glozinshoes.com.

We may need to verify your identity before processing certain requests.

9. International Data Transfers

Because Glozenshop serves customers worldwide, your personal information may be processed in countries outside your country of residence.

We use service providers, including Shopify, that may process information internationally. Where required, appropriate legal safeguards will be applied.

10. Children's Privacy

Our website is not intended for children under the age of 16.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, please contact us so we can review the situation.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those independent websites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with a revised effective date.

13. Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, contact us:

Business Name: Glozenshop

Website: https://glozenshop.com

Email: sole@glozinshoes.com

Phone: +44 1992 432494

Business Address: 33 South Parkway, Seacroft, Leeds, LS14 6TY, United Kingdom

Customer Support: Monday–Friday

Response Time: Within 24 business hours