Terms of Service

Last Updated: November 1, 2026

Welcome to Glozenshop!

These Terms of Service govern your use of our website, https://glozenshop.com, and the purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to applicable consumer protection laws.

1. General Information

Glozenshop is an online footwear retailer offering shoes and related products to customers worldwide.

We reserve the right to update our website, product offerings, and these terms when necessary.

2. Products and Availability

We make reasonable efforts to provide accurate product descriptions, images, sizes, and availability information.

Please note:

• Product colors may appear slightly different depending on your screen.

• Customers should review the size guide before purchasing.

• Product availability may change without prior notice.

• Prices and product descriptions may be updated.

If an ordered item becomes unavailable, we will contact you to offer an appropriate solution or refund.

3. Pricing and Payments

All product prices are displayed in the currency shown at checkout.

We accept the payment methods displayed during checkout.

Payments are securely processed by Shopify and our authorized payment providers.

We reserve the right to correct pricing errors and resolve affected orders in accordance with applicable law.

4. Order Processing

Orders are typically processed within 2–3 business days after payment confirmation.

Orders placed during weekends or public holidays will generally be processed on the next business day.

We may contact customers if additional information is required to process an order.

5. Free Worldwide Shipping

Glozenshop offers FREE WORLDWIDE SHIPPING on all orders, with no minimum purchase requirement.

Our estimated delivery timeframe is 7–14 business days after dispatch.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our reasonable control.

Applicable import duties and taxes are covered by Glozenshop. If a carrier requests an unexpected import payment, please contact us.

For more information, please review our Shipping Policy.

6. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing tracking information.

Customers can use their tracking link to monitor delivery progress.

7. Order Cancellations

You may request to cancel your order within 24 hours of purchase, provided the order has not already been shipped.

Eligible cancellations will receive a full refund to the original payment method.

Additional cancellation rights provided under applicable law remain unaffected.

8. Returns and Refunds

We offer 30-Day Free Returns on eligible orders.

To qualify for a standard return, shoes must be unworn, unused, and in their original condition and packaging.

Glozenshop covers eligible return shipping costs.

Approved refunds are issued to the original payment method. Refund processing generally takes 5–10 business days after approval, subject to any shorter deadlines required by law.

Please review our Refund & Return Policy for full details.

9. Free Size Exchanges

Customers may request a FREE SIZE EXCHANGE within 30 days of delivery.

Exchanges are subject to product availability, and shoes must be unworn and in their original condition.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us with your order number and photographs of the issue.

You may choose between a free replacement or a full refund.

Glozenshop will cover the applicable return costs.

11. Customer Responsibilities

By placing an order, you agree to:

• Provide accurate billing and shipping information.

• Use a valid and authorized payment method.

• Review your order details before completing checkout.

• Avoid fraudulent or unauthorized activity on our website.

12. Intellectual Property

Original website content, including text, graphics, and design elements, is protected by applicable intellectual property laws.

Third-party product names and trademarks remain the property of their respective owners.

The appearance of a third-party trademark does not imply an official relationship, sponsorship, or endorsement.

Unauthorized reproduction of protected content is prohibited.

13. Privacy and Personal Information

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for information about how we collect, use, and protect personal data.

14. Limitation of Liability

To the extent permitted by applicable law, Glozenshop is not responsible for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these Terms of Service excludes or restricts liability, warranties, or consumer rights that cannot legally be excluded or limited.

15. Governing Law and Consumer Rights

These Terms of Service are interpreted in accordance with applicable law.

Nothing in these terms overrides mandatory consumer protections or dispute resolution rights available to customers under the laws that apply to their purchases.

16. Changes to These Terms

We may update these Terms of Service periodically.

Updated terms will be published on our website. Changes will not retroactively remove rights associated with completed purchases.

17. Contact Information

If you have questions about these Terms of Service, please contact us.

Business Name: Glozenshop

Website: https://glozenshop.com

Email: sole@glozinshoes.com

Phone: +44 1992 432494

Business Address: 33 South Parkway, Seacroft, Leeds, LS14 6TY, United Kingdom

Customer Support: Monday–Friday

Response Time: Within 24 business hours